自助服务使用率

自助服务使用率是指客户在使用自助服务平台解决问题或获取信息的比例。海外客服外包公司密切监测和分析自助服务使用率，因为这反映了客户对自助服务工具的接受程度和效果。高自助服务使用率通常表明客户满意度和服务效率较高。

在客服外包领域，自助服务使用率是一个重要的指标，帮助公司评估自助服务工具的有效性和客户体验。通过提供易于使用的自助服务平台、持续改进功能和提供清晰的指导，外包公司可以增加自助服务使用率，提高客户满意度并降低支持成本。

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