遗漏率

遗漏率是客服外包行业中的一个关键指标，用于衡量客户问题或疑虑未能在第一次联系中得到解决的比例。海外客服外包公司密切关注遗漏率，因为这直接影响客户满意度和服务质量。较低的遗漏率通常反映了公司的有效沟通和问题解决能力。

在客服外包领域，遗漏率是一个关键性能指标，帮助公司评估客户服务效果。通过准确记录客户问题、提供全面培训和建立高效的信息共享系统，外包公司可以降低遗漏率，提升客户体验并建立可靠的服务声誉。

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